Trakomatic Pte. Ltd. (“Trakomatic”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal data when you visit trakomatic.com (the “Site”), submit information through our Site, or otherwise interact with us online.

 

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

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We may collect personal data that you voluntarily provide through our Site, including when you submit an enquiry, request a demo, or otherwise contact us through our online forms. This may include your name, company name, job title, business email address, phone number, country or location, and any other information you choose to include in your message.

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We may also automatically collect certain technical and usage information when you visit our Site. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on pages, date and time of access, approximate location derived from IP address, and cookie or similar online identifiers. This information helps us understand how visitors use our Site, improve its performance, and maintain security.

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We collect personal data through the tools and services used to operate our website, including Wix, Wix Forms, Wix Automations, and Google Analytics. Wix Forms enables visitors to submit enquiries and requests through the Site. Wix Automations may be used to route, acknowledge, organise or notify us internally regarding form submissions and related communications. Google Analytics helps us understand website traffic and visitor behaviour so that we can improve our content, performance, and user experience.

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We use personal data for purposes including responding to your enquiries, following up on requests, providing information about our products and services, operating and improving our Site, monitoring website usage and performance, maintaining the security of our systems, preventing misuse, and complying with legal or regulatory obligations. Where permitted by law, we may also use your information to follow up on business enquiries or opportunities relevant to our services.

 

Our Site uses cookies and similar technologies for essential website functionality, analytics, performance monitoring, and user experience improvements. Because the Site is hosted on Wix, some cookies may be placed by Wix or related Wix services. Google Analytics may also place cookies or similar technologies to help us measure and analyse visitor interactions with the Site. You may manage cookies through your browser settings. Where applicable, non-essential cookies may also be subject to cookie consent mechanisms made available on the Site.

 

We do not sell your personal data. We may disclose your personal data to our employees, personnel, and authorised representatives on a need-to-know basis, and to service providers who support the operation of our Site and related business processes, including website hosting, website forms, automation workflows, analytics, communications, IT, and security services. We may also disclose information where required by law, regulation, legal process, or to protect our legal rights, or in connection with a corporate transaction such as a merger, acquisition, restructuring, or sale of assets.

 

As some of our service providers may operate or store data outside Singapore, your personal data may be transferred to, processed in, or stored in jurisdictions outside Singapore. Where this occurs, we will take reasonable steps to ensure that your personal data is protected to a standard comparable to that required under applicable data protection laws.

 

We take reasonable administrative, technical, and physical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

 

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law. When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or otherwise cease to retain it.

 

Subject to applicable law, you may have the right to request access to personal data we hold about you, request correction of your personal data, withdraw consent to our use of your personal data, or ask questions about how your personal data has been handled. To contact us regarding privacy matters or to submit such a request, please use our contact form.

 

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties, and you should review their policies separately.

 

Our Site is intended for general business and informational use and is not directed at children. We do not knowingly collect personal data from children through the Site.

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated “Last updated” date. Your continued use of the Site after any such update constitutes your acknowledgement of the revised Privacy Policy to the extent permitted by law.

 

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal data, please contact us through our Contact Us page.